Enforcement Investigation Officer

Our benefits

We offer a wide range of benefits to our employees, these include:

• Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
• Cycle to Work scheme. 
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Car Lease scheme
• Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Ongoing training and development opportunities.
• A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
• Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
• Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

About the role

We have an exciting opportunity in our Highways & Transport Traffic Enforcement Team for an Enforcement Investigation Officer.  We are looking for a highly motivated, efficient, enthusiastic and flexible individual who has proven experience of working in the field of parking, bus lane and moving traffic enforcement.

Based out of One Angel Square, Northampton, NN1 1ED.

What will you be doing?

This role covers the statutory legislation governing parking, bus lane and moving traffic enforcement which is currently managed in-house. There are strict statutory timeframes so the role will be demanding so only those applicants who have the essential requisite skills and legislative knowledge as detailed within the Job Description will be considered for an interview for this post.  The role is to support further a forward-looking service that meets our primary objectives of improving road safety and reducing congestion on our road network.

The workload will be extremely varied and will require you to be flexible and use your own initiative to meet the demands of the role.

You will have strong interpersonal and proven customer service skills and are required to deal with challenging situations in a tactful and diplomatic way. In addition, you should possess and be expected to have the following:

• Experience of dealing with the public
• Ability to prioritise tasks and manage the workload within statutory timeframes and to a high standard of customer service
• Ability to communicate clearly and professionally when dealing with members of the public (written and verbal)
• Ability and proven experience of working under pressure and using own initiative
• Good IT skills including Microsoft Office
• Work as part of a team

The role will have some flexibility but you will be required to come into the office on a regular basis.

About you

We are looking for someone who can work to tight deadlines, under pressure, and who is friendly, reliable, willing and ready to learn new things.

Applicants will need to be comfortable working as part of a team, be able to demonstrate excellent communication and listening skills, along with a commitment to continuous improvement.  You will need a good level of IT skills and have a good attention to detail.

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. 

Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU  

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.