Licensing Administration Service Support Officer

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About the role

Are you looking for a new challenge?

The Licensing Administration Team are looking for a proactive and organised individual to join us as a Licensing Administration Service Support Officer. In this important role, you will provide administrative and operational support for the delivery of licensing services including alcohol and entertainment licence applications and consultations, street trading, animal welfare, charitable collections and cosmetic procedures applications processing.

Candidates who are shortlisted for interview will be required to attend an interview and complete a short task.

The position will be a hybrid of office and remote working.

For informal enquiries, please contact Karen Wills (Licensing Administration Team Leader) via email at karen.wills@northnorthants.gov.uk (Monday to Thursday only).

What will you be doing?

The Licensing Administration Services Support Officer works within regulatory frameworks to provide timely and accurate advice and guidance to applicants, licence holders and to the wider public. You'll have an eye for detail and the ability to understand and apply the regulatory frameworks in which the team operates. Proficient in the use of Microsoft Office applications, you'll also process applications and input supporting information on the team's licensing database (Uniform). Working with colleagues across the wider licensing and environmental health teams, you'll also liaise with statutory authorities, town and parish councils and other stakeholders involved in licensing to deliver high-quality services which impact on our local communities.  

Please refer to the attached job description for full details of job responsibilities.

About you

Successful applicants will have excellent communication skills and be detailed orientated and comfortable working within a regulatory framework of rules and procedures.  You'll be able to evidence you have worked as an effective team member and can provide excellent customer service.

Please refer to the attached person specification for full details of the essential and desirable qualifications, experience, knowledge, skills and abilities for this role.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)