Temporary Accommodation Officer

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About the role

The Council's Temporary Accommodation Team is responsible for the allocation, letting and management of a range of emergency and temporary accommodation solutions to homeless households including those with vulnerabilities and complex needs.  It must also ensure that homeless households living in temporary accommodation are safe and supported, and able to move on from temporary accommodation to alternative suitable accommodation as quickly as possible.

It is not easy for people living in temporary accommodation, so if you want to make a difference and play an active role in changing people’s lives, look no further.

What will you be doing?

Working within the Accommodation Service, the Temporary Accommodation Officer will work alongside other Temporary Accommodation Officers to support those living in temporary accommodation and ensure their temporary homes are safe and suitable for their occupation. This will include handling enquiries, providing a responsive duty service, letting accommodation, visiting homeless households, and working with partner services and organisations to coordinate support to address any health, wellbeing and support needs.

About you

With a minimum of two years relevant work experience in a customer focused environment you will also have excellent communication skills and be a skilled negotiator and problem solver. This is a busy role, in a fast paced environment so the successful candidate will also need to be able to meet deadlines, prioritise their workload, and work as part of an incredible team.

The role will be based across the locality of North Northamptonshire.

If you wish to discuss this role further, please contact Ed Frost, Accommodation Services Manager - Edward.Frost@northnorthants.gov.uk. 

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)