Business Support Administrator - Adoption

Our benefits

We are committed to continuous improvement, building a skilled, knowledgeable, and flexible workforce alongside promoting innovation and creativity whilst keeping children, young people and families at the heart of all we do.

We really value our workforce and offer you a great benefits package including:

• 28 days annual leave, plus 8 Bank Holidays (pro rata for part time) and an additional 5 days, after 5 years
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health pension protection.
• Opportunity to purchase up to 25 days annual leave
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Flexible and family working arrangements including enhanced maternity benefits
• A permanent, supportive and inclusive management team where you will be empowered to make good professional decisions
• Extensive Learning & Development and career development opportunities
• Subsidised town centre car parking scheme

About the role

Use your admin expertise to support a service that transforms lives

Northamptonshire Children’s Trust Voluntary Adoption Agency is looking for a motivated and positive individual to join our dynamic, county-wide Adoption Team. This team plays a vital role in supporting adoptive families through Recruitment, Assessment, and Family Finding services. Working in a hybrid model, you’ll be based partly at One Angel Square in Northampton (minimum three days per week) and partly from home. This is a varied, challenging and rewarding role that offers the chance to make a meaningful difference in the lives of children and families.

We welcome the opportunity to speak to any interested candidates so please feel free to email: Lorraine.Taverner@nctrust.co.uk and they can agree a mutually agreeable time to call you.

What will you be doing?

In this role, you’ll be the first point of contact for prospective adopters, responding to telephone and email enquiries with warmth, empathy, and professionalism. You’ll provide clear, supportive information that helps guide them through the assessment process.

You’ll also support the team with a range of administrative tasks, including managing spreadsheets, coordinating events, and using systems to organise payments. Your ability to handle sensitive information with discretion and communicate effectively with colleagues, social workers, and external agencies will be key to your success.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we encourage you to submit your application as early as possible.

About you

You’re a confident, approachable, and energetic team player who thrives in a busy environment.

You have excellent communication skills and a natural ability to build positive relationships.

Highly organised, with strong IT and numeracy skills,  you’re comfortable working independently to meet deadlines.

You’ll bring previous experience of working in a team, along with the flexibility and initiative needed to manage competing priorities. You’re quick to learn, proactive, and always ready to contribute to a supportive and inclusive team culture.

When applying please ensure your supporting statement covers how you fulfil the essential criteria set out in the person specification as this will be used for shortlisting. You will need to provide a full employment history including any gaps since leaving full time education.       

About us

At Northamptonshire Children’s Trust, children, young people and families are at the heart of all we do – in every decision we make and every action we take. Our mission is driven by the unwavering commitment to achieving the best outcomes for them.  The Trust is wholly owned and funded but operationally independent from the Councils.

Our workforce are our most valuable asset and are pivotal to making the services and support we offer to children, young people and families who need us to be the absolute best we can be.

We value our colleagues and empower them to be able to do the best job of their lives every single day, working in a culture of support and kindness where achievements are celebrated and creativity is very much welcomed.

At NCT equality, diversity and inclusion are part of us and in everything we do, to enable all colleagues to develop and thrive in our organisation.  We are a disability confident employer and have a commitment to care leavers who we guarantee an interview if they meet the essential criteria.

Join our dedicated team and be a part of an organisation where your work makes a real difference.