TECS Coordinator

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

About the role

TECS Coordinator – Technology Enabled Care

Cambridgeshire | Hybrid working | SO1

We’re looking for a TECS Coordinator to join Cambridgeshire’s Technology Enabled Care Service. Depending on where you’ve seen similar roles before, you might also think of this as Assistive Technology, Care Technology, or Digital Care coordination.

Whatever the label, the essence of the role is the same: listening, understanding, analysing and finding the right mix of support — sometimes practical, sometimes technological, often both.

Why TECS is an exciting place to work

Recent TECS work has included exploring activity monitoring to help spot deterioration earlier, using smarter falls technology to reduce avoidable emergency responses, and finding practical tech‑based solutions for people living with dementia or neurodivergent needs. We’ve also tested how everyday and mainstream technology can support independence, confidence and wellbeing — often in ways people don’t expect. We’ve even created a VR/AR version of our Smart Flat, enabling professionals and members of our community to get “hands on” with the technologies we provide from anywhere!

This is a role for someone who enjoys learning, experimenting and improving how services work — not just delivering them the same way forever.

You’ll be joining a team that is welcoming and collaborative. This is emotionally intelligent work, and we acknowledge that. Problem‑solving is shared. Learning is encouraged. New ideas are welcomed.

We work across services and professions, value fairness and inclusion, and support people to develop at their own pace. If you’re patient, proactive, friendly, analytical, open‑minded and curious about how technology can support people to live better lives, We encourage you to apply.

Part of our role includes travelling across the county, so a driving license is essential.

For more information or to chat about this opportunity please contact Sean Figura via email: sean.figura@cambridgeshire.gov.uk

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment

What will you be doing?

Technology Enabled Care (or TECS) is about using technology alongside human support to help people live more independently, safely and confidently. This might be something simple, like technology that alerts someone if a person falls. Or it might be more creative — using smart devices, sensors or everyday technology to spot changes early, reduce risk, support memory, maintain routines, or give reassurance to families and carers.

Crucially, this is not an I.T role; it’s a people focused role where technology is used as a tool to improve real lives.

This role is about people first — and problem-solving with purpose.

You’ll speak with residents, families and professionals to understand what’s really going on. You’ll explore options, connect people to support, and work closely with colleagues to problem solve. You’ll keep clear records, work across systems, and escalate safeguarding concerns when needed.

About you

What our service says really matters in this job

When we asked our own TECS colleagues what makes someone great in this role, they didn’t start with qualifications or career history. They talked about patience — staying calm when situations are complex or emotionally charged. They talked about being proactive, noticing when something isn’t quite right and taking action. They talked about being friendly and approachable, because people confide when they feel genuinely listened to.

They also talked about being analytical and creative at the same time: weighing up information, spotting patterns, and thinking beyond standard answers. They talked about enjoying technology not as an expert, but as someone curious; a bit of a gadgeteer- someone who enjoys learning how things work and imagining how they might help.

Care or community experience helps — but it doesn’t have to look a particular way. Lived experience, voluntary work, personal caring responsibilities or other transferable skills all matter.

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off.   We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered.  We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Leader. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Through a Guaranteed Interview Scheme, we will offer an interview to all applicants who disclose a disability and meet the essential criteria for a job vacancy. On your application form you can indicate you are disabled. Some examples of reasonable adjustments during the recruitment process could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion. 

https://www.cambridgeshire.gov.uk/council/jobs-and-careers