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Community Library Assistant Whittlesey
Job Reference Ref/2672/5798
Our benefits
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…
- A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
- Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
- Take your bank holidays flexibly to better suit your personal circumstances
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
- Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
- Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
- Opportunities to nominate and receive Employee Recognition Awards
- An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes
Take a look at our Employment Benefits Brochure attached to this advert to find out more.
About the role
Whittlesey library is a vibrant, busy community library for which we are looking for a part-time Community Library Assistant, the post is for 15 hours per week working alternate Saturday mornings. Whittlesey is a single-staffed library, there will be some lone-working.
Please see attached timetable for details of working hours.
We are looking for a friendly, enthusiastic and versatile person. You will have high standards of customer care and be able to work using your own initiative.
Interviews will be held at Whittlesey Library on Wednesday 26th February.
For more information or to chat about this opportunity please contact, Jakki Racey, Area Library Manager, at jakki.racey@cambridgeshire.gov.uk or 0345 045 5225
Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
What will you be doing?
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Providing friendly, efficient, customer-facing, front-line public services to users of Cambridgeshire Libraries.
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Contributing to and promoting the library offer.
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Delivering library events and activities, including craft activities and class visits
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Supporting the wider aims and objectives of the service by assisting in delivery of partnership initiatives and outreach work
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Working with volunteers
Please refer to the attached job description for further details about the role.
Please note:
- this post requires the post holder to be mobile and you may be asked to work in any of the libraries within the district.
- library work can be physically demanding.
- this post involves some lone working.
About you
The successful candidate will be responsible for creating a friendly and welcoming library space for all customers and volunteers. You will be able to multi-task, be flexible and enjoy working under pressure.
The candidate will be passionate about what public libraries can offer, and be able to promote our services. Although there is plenty of routine work, there is also scope to be creative. Training will be given on specific library systems, but an ability to work with IT is assumed. Although library experience is an advantage, we would also like to hear from candidates who have demonstrated exceptional customer service skills in other contexts.
As Whittlesey is a single-staffed library the candidate must be confident working on their own using their own initiative.
The supporting statement is the most important part of your application. This will be used in the shortlisting process to assess whether you meet the essential requirements for the role.
When completing the supporting statement for this position, please tell us how your skills, experience, capability, and potential match each of the criteria in the person specification. Think carefully about the following criteria and provide practical examples of how and when you have used the particular knowledge, skill or experience.
- Demonstrate your understanding of delivering good customer service
- Interpersonal skills, including patience and listening skills with an ability to establish exactly what the customer requires
- A pleasant, helpful manner with customers of all ages and abilities
IT skills are essential for this role and full training will be given on library specific systems and processes. The role involves a significant amount of standing, bending, carrying books and pushing heavy trolleys.
Please note: all applications must be made online and we cannot accept CVs.
About us
Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.
Our four values are central to our culture, driving everything we do.
We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.
Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.
Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.
